FAQ

Answers to your most commonly asked questions...

  • I don't see purchased courses in my account.

    The most common reason for this is when students have accidentally created multiple accounts on our school site. Please make sure the account you logged into is the SAME ONE you used to make your purchase.

  • I can't log in

    The most common reason for this is when students have accidentally created multiple accounts on our school site or have a typo in their email. See if you can find the account creation receipt which will show your correct email address. You can also reset your password and see if that helps.

  • What is your refund policy?

    We have a strict no refund policy and want everyone to own and back their purchase decisions. Please be 100% sure before making your purchase.

  • How can I sign up for your email newsletter?

    You can sign up for Mina’s email list here. https://bit.ly/Mina-email-list

  • Does Mina offer 1:1 coaching?

    You can explore Mina's VIP Coaching Package here: https://bit.ly/VIPCoaching-Mina-Irfan ***** You can also explore Irfan’s Soul Engineering Coaching Sessions here: https://bit.ly/Irfan-coaching-sessions

  • Which course should I start with?

    We always recommend going with your first gut feel or the one your heart is pulling you towards, but if you absolutely can’t decide and are new to inner work, we recommend starting with the Basic Babe Bundle https://bit.ly/2HOtbpk **** Or you may explore Nervous System Reboot https://bit.ly/Nervous-system-reboot

  • I can't view video and/ or audio files...

    Please try a different device or browser and see if that helps. Here is a trouble shooting guide that may help. https://support.thinkific.com/hc/en-us/articles/360030352674

  • I need a Human Design reading

    You can book your Human Design readings with Armaan here: https://bit.ly/3KH96i0

  • Youtube Membership Issues:

    YouTube memberships are handled by YouTube customer support and therefore we are not able to assist. Please contact YouTube customer support for any issues related to YouTube.

  • Does Mina have a set schedule for her Live streams?

    There isn't a set schedule for the Live stream. When you sign up, you’ll also get access to all past streams, so there’s plenty of content to dive into. Questions aren’t submitted in advance, but you’ll have the opportunity to ask during the live sessions.

  • I need help with my Affirm or Klarna account.

    Unfortunately, our team does not have access to these 3rd party company's customer service support. Please contact them directly.

  • How I can change my payment method information?

    You can update your payment details directly in the portal by following these steps: *** On Desktop: *** Click the Profile icon arrow, Select My Account > Billing *** On Mobile: *** Tap the Profile icon, Go to My Information > Edit Profile, Scroll down and select Billing

  • Does Mina offer payment plans?

    We now offer buy now pay later options like Affirm, Klarna, and Afterpay to USA residents. These options show up at checkout for you to select. Paypal also offers payment plans in some countries. We do not have international payment plans at this time. Please consult your credit card companies or bank.

  • Does Mina offer an affiliate program?

    Yes, this program is application-based only. You can review the details and apply here: https://high-value-worthy-woman.thinkific.com/courses/mina-irfan-affiliate-program **** Once submitted, we’ll let you know whether your application has been approved or declined.

  • I would love to host/interview Mina on my podcast/Youtube channel?

    Email us your info to [email protected]

  • Where can I find Mina’s favorite or recommended products?

    You can check out here: MinaAmazon.com

  • Does Mina have a Shopify store where I can purchase her courses?

    Yes, Mina has an official Shopify store where you can browse and purchase her products and courses. You can visit it here: https://theuniverseguru.myshopify.com/

  • What email service does Mina use for newsletters and updates?

    We are currently using Kit for our email marketing. You can sign up here: https://partners.kit.com/3c3rwr5ne1es

  • What platform hosts Mina’s online courses?

    Mina’s courses are hosted on Thinkific. You can sign up here: https://try.thinkific.com/9evi13eledxi

  • What tool does Mina use to track YouTube analytics?

    We use VidIQ for YouTube analytics. You can sign up here: https://vidiq.com/theuniverseguru/

  • Does Mina recommend a therapy platform?

    Yes, Mina recommends BetterHelp for online therapy. You can explore it here: https://www.betterhelp.com/theuniverseguru